Returns

Handling of returns and complaints - explained here!

1. Pack carefully

   Please ensure that the items you wish to return are properly packaged and remove or tape over any old barcodes/shipping labels on the box.

2. Fill in the cancellation form

   Please take the time to fill out our cancellation form and enclose it with the package. DOWNLOAD (PDF, 87KB)

   If you have ordered a bicycle from us that was delivered to you by GO! Express, please contact us.

3. Download return label

   You can use this link to create a return label that you can stick on the parcel or present digitally at the post office.

4. Take the parcel to the post office

   As soon as we have received your return, we will immediately take care of refunding the purchase amount to the corresponding payment method.